Note I
On being small.
A practice that takes on too many engagements stops being a practice and becomes a service organisation. The arithmetic is unforgiving. There is a fixed amount of attention available in a year. Dividing it across a growing number of clients does not produce more attention. It produces less attention, distributed thinner.
We have a hard ceiling on how many engagements we accept in a year. The reason is straightforward: senior-led work demands the practitioner's actual hours. Reading, writing, thinking, attending. A delegated facsimile of those hours is not the same thing. If the work cannot be done properly within the cap, it is not work we should accept.
This is also why we say no to retainers, to framework agreements, to anything that lets scope expand without a fresh decision. Each engagement begins and ends. The gap between them is when the practice does its own thinking.
Smallness is not a constraint. It is the discipline.
Digital Illumination